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Refund Policy

At Land & Sea, we are dedicated to providing you with exceptional sea moss products. We stand behind the quality of our offerings, and customer satisfaction is our utmost priority. This brief Refund Policy outlines our guidelines and procedures for refunds.

1. Eligibility:
   - Refunds are applicable in the following situations:
     - You received a damaged or defective product.
     - The product does not match the description provided.
     - You received the incorrect item.

2. Refund Process:
   - To request a refund, please contact our customer service team and provide details of the issue.
   - We may require photo evidence or other documentation to support your refund request.
   - If your refund is approved, we will initiate the refund process using the original payment method.
   - Please allow 3-5 business days for the refund to be credited to your account.

3. Exceptions:
   - Refunds will not be issued for products that have been opened, used, or damaged due to improper handling or storage after delivery.
   - We reserve the right to deny a refund if the product does not meet the eligibility criteria.

4. Customer Support:
   - Our customer service team is available to assist you with any questions or concerns regarding refunds. 

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